At RNA Scaff, we are a leading provider of top-quality scaffolding solutions, recognized for our dedication to excellence and innovation in the industry. Over the past year, we've emerged as a frontrunner in scaffolding services, driven by our commitment to superior craftsmanship and cutting-edge technology.
19 Tallis Cct, Truganina VIC 3029, Australia
Introduction
From 12 March 2014, the Australian Privacy Principles (APPs) replaced the National Privacy Principles and Information Privacy Principles. These new principles apply to private sector organisations that deal with information relating to individuals. This legislation is designed to protect personal information about individuals and sets in place a framework and guidelines about how to deal with this information. APP 1.3 requires an APP entity to have a clearly expressed and up-to-date APP privacy policy describing how it manages personal information. An APP privacy policy is a key tool for meeting APP 1’s requirements.
Privacy Policy Overview
RNASCAFF is dedicated to providing robust privacy policies and procedures for its staff and clients. This includes ensuring that it conforms with all required APPs, including the provision of a clearly expressed and readily available Privacy Policy. This is completed by the provision of this Privacy Policy Manual. To assist with this compliance, RNASCAFF ensures that all of its staff members adhere to these policies and procedures. Any breaches of these policies and procedures must be reported to the relevant staff member’s manager or supervisor immediately so that any appropriate measures can be taken to mitigate any issues surrounding an identified breach. Every staff member of RNASCAFF who handles personal information is required to have an understanding of the Australian Privacy Principles (APPs) and the objectives of the Privacy Act generally. Where a more detailed knowledge of RNASCAFF’s rights and responsibilities is required, assistance will be provided.
Review and Compliance
Formal review of this privacy policy shall be undertaken on a 6-monthly basis with the details of this review recorded.
Collection of Personal Information
The Privacy Act 1988 and the Credit Reporting Privacy Code 2014 place obligations and responsibilities on employers and employees to ensure that information collected from individuals is collected, retained, and used in line with the APPs. RNASCAFF shall abide by the following APPs at all times:
Further information regarding the APPs can be obtained from the office of the Australian Information Commissioner at www.oaic.gov.au. A copy of the APPs as produced by the Office of the Australian Information Commissioner is attached as Appendix A.
RNASCAFF collects personal information for a variety of reasons. This personal information will be collected in the normal course of business and will relate to Goods and/or Services that are provided by RNASCAFF to consumers. This information collected will be done so during business where the consumer is a client of RNASCAFF or when the consumer acts as a guarantor for another person or company that is a customer of RNASCAFF. RNASCAFF will not collect information that is not relevant or sensitive in nature unless it is required in the normal course of business. The personal information that is collected may include, but will not be limited to the following:
RNASCAFF ensures that all personal information is held in a secure manner. Where applicable and to the best of RNASCAFF’s knowledge, all computers or servers have the required security protections in place to safeguard and protect any personal information that is held by RNASCAFF. RNASCAFF also regularly conducts internal risk management reviews to ensure that its infrastructure (to the best of its knowledge) is secure, and any identifiable risks have been mitigated as much as they can be in the normal course of business.
Methods of Collection
RNASCAFF will collect personal information in the normal course of business. This personal information may be collected (but is not limited to) by any of the following methods:
As a consumer dealing with RNASCAFF, you hereby agree and consent to the collection, use, and disclosure of your personal information. If you do not wish to agree or consent to any of the above use, collection, and disclosure, then RNASCAFF warrants that any request by you to withdraw your consent or agreement shall be deemed as confirmation by you to cease any and/or all collection, use, and disclosure of your personal information. Requests (by telephone and/or by email) can be made by you to RNASCAFF. RNASCAFF will ensure that any information that is to be obtained from you is done so using RNASCAFF’s prescribed forms which:
It is the responsibility of RNASCAFF to ensure that any personal information obtained is as accurate and up to date as possible and information is only collected by lawful means.
Relationship with Credit Reporter
In the event that notification of a default has been reported to a Credit Reporter and your credit file has been updated (including any changes to the balance outstanding or contact details), then the Credit Reporter shall be notified as soon as practical of any such changes. RNASCAFF will only gather information for its particular purpose (primary purpose). RNASCAFF will not disclose this information for any other purpose unless this has been agreed to by both parties.
You shall have the right to request from RNASCAFF a copy of all the information about you that is retained by RNASCAFF. You also have the right to request (by telephone and/or by email) that RNASCAFF correct any information that is incorrect, outdated, or inaccurate. Any requests to receive your personal information or to correct personal information should be directed to the following contact details:
RNASCAFF will destroy personal information upon your request (by telephone and/or by email) or when the personal information is no longer required. The exception to this is if the personal information is required in order to fulfil the purpose of RNASCAFF or is required to be maintained and/or stored in accordance with the law.
You can make a complaint to RNASCAFF’s internal dispute resolution team (‘IDR’) regarding an interference with and/or misuse of your personal information by contacting RNASCAFF via telephone or email. Any complaints should be directed to the following contact details in the first instance:
In your communication, you should detail to RNASCAFF the nature of your complaint and how you would like RNASCAFF to rectify your complaint. We will respond to that complaint within 7 days of receipt and will take all reasonable steps to make a decision as to the complaint within 30 days of receipt of the complaint. We will disclose information in relation to the complaint to any relevant credit provider and/or CRB that holds the personal information the subject of the complaint. In the event that you are not satisfied with the resolution provided, then you can make a complaint to the Information Commissioner on the OAIC website at www.oaic.gov.au.
RNASCAFF does not disclose information about the consumer to third-party overseas recipients unless specifically agreed to by both parties in writing. RNASCAFF will notify you if circumstances change regarding overseas and will comply with the Act in all respects. Unless otherwise agreed, RNASCAFF agrees not to disclose any personal information about the Buyer for the purpose of direct marketing. You have the right to request (by telephone and/or by email) that RNASCAFF does not disclose any personal information about you for the purpose of direct marketing.
This Privacy Policy manual is available to all customers of RNASCAFF. It will be made available (where applicable) on RNASCAFF’s website. This manual will also be available upon request at RNASCAFF’s business premises and is available to be sent to you if required. If you require a copy of this Privacy Policy, please make a request utilizing the following contact information in the first instance: info@rnascaff.com.au
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms. Please check our terms & conditions page for additional information.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including:
If you have any questions regarding our products, services and policies or terms and conditions, please Contact us.