If a customer is not satisfied with the product or has a change of mind and would like to return the goods within 3 days of receiving their order, the customer may, at their own expense, return the new, unused product in acceptable packaging for a refund. All refunds will be issued to the original bank account or credit card used for the purchase.
All returns accepted after 3 days, with a maximum return window of 30 days from the receipt of goods, will be subject to a 15% handling fee before the refund. Orders that are shipped at no cost to the customer and are returned shall have the initial shipping expenses deducted from their refund. If the order has been shipped or is in transit, the customer is responsible for the initial shipping charges, return shipping charges, and all related expenses associated with returning and restocking the order.
If RNAScaff ships a customer the wrong product(s), RNAScaff will replace the product(s) at no cost to the customer.